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Following the February 2011 Canterbury earthquake, Richmond moves all IT equipment / services from Richmond’s premises to a secure data centre.  A significant change from historically managing all IT servers in house.

Richmond introduces the Outcomes Framework that reflects our commitment to delivering services that are person centred, evidence informed and outcomes focussed. The Outcomes Framework transforms Richmond’s practice – creating intentional linkages between what we do on a day-to-day basis and what we know ‘works’.

The Day Activity Centres based in the West Coast funded by the West Coast District Health Board are closed as the DHB introduces a new model of funding.  The West Coast DHB instead fund 3 new services. The Richmond West Coast Peer Led Activity & Living Skills Service is one of the three services funded by the WCDHB to better meet the needs of clients with mental illness in the community.

Richmond establishes a new Strategic Management Group comprising three Regional Managers (Northern, Midland Central and Southern) and three General Managers (Corporate Services, Human Resources and Service Strategy). A new service management structure is implemented to offer a wide range of support for front line staff and to develop more consistent processes and procedures nationally.

Richmond establishes a regional office in Wellington and begins to forge stronger links in the area. 

Richmond is contracted to run one of the eight Multi Systemic Therapy (MST) Teams in New Zealand by the local District Health Board – based in Christchurch.

The Ministry of Health funds RIDSAS (Regional Intellectual Disability Supported Accommodation Service) throughout New Zealand. Richmond is funded to provide this service to 34 clients in eleven different regions.

Richmond New Zealand had developed into one of the largest national providers of community mental health and disability support services in New Zealand.